Shipping policy
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. All orders are sent via Australia Post and including tracking details. You will receive another notification when your order has shipped.
Once items have been handed over to Australia Post, they are outside of our control, and we cannot be held responsible for any shipping delays.
Orders are sent from Penrith (Sydney), New South Wales.
Check Australia Post estimated delivery times.
Domestic Shipping Rates and Estimates
We offer $18 flat rate shipping within Australia via Australia Post Parcel Post.
Local pickup
You can skip the shipping fees with free local pickup from our warehouse on Castlereagh Rd, Penrith, Sydney. Pickup is available within business hours. Please contact contactus@MineralisCrystals.com.au to arrange a suitable time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at contactus@MineralisCrystals.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns for damaged or faulty items up to 7 days after delivery.
In the event that your order arrives damaged in any way, please email us as soon as possible at contactus@MineralisCrystals.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contactus@MineralisCrystals.com.au.